Shipping-Return-Privacy Policy
SHIPPING POLICY
ORDER AVAILABILITY
Our goal is next day shipping on orders received by 11:00 AM EST, Monday through Friday, except holidays, provided we have sufficient product inventory to ship your complete order or with your approval, a partial order with the remainder sent at a later date. During the summer months we ship only 3 times a week.
HANDLING FEE
For normal shipments and deliveries, we charge $6.00 per order to cover the cost of materials like boxes, labels, tape etc.
SHIPPING COSTS
Shipping charges are not included in your order total! They are based on your individual order and will be charged to your credit card separately prior to shipping.
For Packages less than 12 ounces the shipping cost are covered by the handling fee and these will be shipped for FREE! All free shipping is meant for US mainland only!!! Extended shipping fees to other countries are not included and will have to be paid extra.
As we are just a small business with a niche product we are not in the position to offer flat rate shipping fees that could be charged with the purchase. There is also no shipping program we could afford that can calculate the box size that is needed for the various combinations of our products. As the shipping prices vary from $ 3.00 to $50, depending on package size, weight and destination, we think that this individual way of charging the shipping costs is the fairest way for each customer.
This is the reason, why Your credit card will be charged twice: the first time when you submit your order your credit card will be charged for the items and the handling fee, the second time when your order is about to be shipped your credit card will be charged for the exact shipping costs. The exact shipping costs will be charged to your credit card at time of shipping.
If you’d like to know the exact shipping costs before ordering, please feel free to contact us about the shipping costs before an order is placed by providing your shipping address and items you wish to order in an email to info@nessentials.com
Normal delivery is with USPS United States Postal Service Ground Advantage Shipping unless all the ordered items fit in a small box with less than 12 ounces weight, then they are shipped First Class Mail for free.(US mainland only). Oversized and heavy packages might be shipped with USPS Parcel Select Ground. The following gives you a little overview about USPS shipping costs:
USPS Ground Advantage prices effective 11/1/2023 considering weight and destination.
Packages longer than 22 inches will have a surcharge of $ 4,00.
Packages longer than 30 inches will have a surcharge of $ 7,00.
A broom with handle would not weigh over 3 pounds but be longer than 30 inches and would have an additional surcharge of $ 7.00
We ship from Sarasota, Florida:
Weight Zones
|
1 (50 mile radius) |
2 (51 - 150 mile radius) |
3 (151 - 300 mile radius) |
4 (301 - 600 mile radius) |
5 (601 - 1000 mile radius) |
6 (1001 - 1400 mile radius) |
7 (1401 - 1800 miles) |
8 (1800 miles or greater ) |
|
| 1 lb | $ 7.60 | $ 7.75 | $ 7.85 | $ 8.00 | $ 8.15 | $ 8.25 | $ 8.40 | $ 8.55 |
| 2 lb | $ 8.50 | $ 9.00 | $ 9.55 | $ 10.25 | $ 11.00 | $ 11.80 | $ 12.90 | $ 14.90 |
| 3 lb | $ 8.85 | $ 9.50 | $ 9.95 | $ 10.80 | $ 11.80 | $ 12.90 | $ 14.90 | $ 17.65 |
| 4 lb | $ 9.55 | $ 10.00 | $ 10.70 | $ 11.65 | $ 12.85 | $ 14.30 | $ 16.35 | $ 19.00 |
and so on
Heavier packages might be shipped USPS Parcel Ground when the price is lower than Priority Mail.
Shipping costs are subject to changes without notice.
Small packages less than 12 ounces will be shipped for FREE!
Most of all orders can be shipped in the category "Packages", also brooms with handles. Large Packages are required for combinations of a broom handle and an item that is wider or higher than 5 inches, for example a broom and a dustpan.
If the shipping costs will exceed half of the total price of the ordered items, we will contact you prior to shipping.
For your protection, we will insure packages with a value of more than $ 150.00 for ca. $ 2.50 - $ 4.99. If you do not want insurance or want insurance on packages with lesser value, please leave us a note with your order.
In Florida expect a USPS delivery time of 3-5 days. Outside of Florida expect a delivery time of 7 - 10 days. Delivery time for Priority Mail is 2 - 3 days. If faster shipping is required, please call 941 928 9048 for a custom quote.
Our ultimate goal is to break even on our true shipping and packaging costs; we do not intend to make a profit on shipping.
SHIPPING TERMS
F.O.B. point of origin. Title, risk of loss and damage during transit pass to the customer upon delivery to or receipt by carrier. Unless specified otherwise by you, we will select the most economical and expedient method of shipment. For package values of more than $ 150.00 we will purchase an insurance and add it to the shipping costs. If you’d like any other packages to be insured, please notify us.
PRICING RETURN POLICY Nessentials provides only highest quality products. Every single item will be controlled before shipping and will have no damages or defects. Customer satisfaction is our top priority. As colors may vary in all wooden products and also in the appearance on every screen, the color of an item is NOT a defect or reason for returns. Damaged/ Defective Items PRIVACY POLICY TERMS AND CONDITIONS
TRACK YOUR ORDER
Click on the Click Here below to track the progress of your package(s). You will need to enter your confirmation number to do this. That number is on the shipping confirmation E-mail we recently sent you. Call us to confirm or if you have any questions.
Click Here to track the progress of your USPS package.
Click Here to track the progress of your UPS package.
All prices are subject to change without notice. Every effort has been made to accurately list prices. AVAILABILITY Products listed are subject to availability at the time of order. We will notify you if an item you ordered is unavailable.
The prices for our items are kept as reasonable as possible and do not include the possibility of returns.
In cases of damage or defect, any claims for damage must be made within 24 hours of receipt of shipment via email.
If a product reaches you in damaged or defect condition it most likely happened during shipping and requires your participation in filing and proving a claim with USPS. You can file the claim yourself or you can notify us about your claim for damage within 24 hours of receipt of shipment and we will help you to file the claim. USPS usually requires proof of damage in form of pictures of the damaged item, packaging and shipping label. In addition the damaged item has to be shown to the local post office or your mailman who confirms the damage towards the provided claim ID. As soon as the claim has been approved by USPS, we will send you a replacement item free of charge for you. The return process can often be expedited by providing digital images of the damage or defect along with a clear description of the problem in an email to info@nessentials.com.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to be returned to Nessentials for inspection before a determination can be made as to the state of the product. Return shipping costs will have to be covered by the customer
Who covers the return shipping cost?
Return shipping costs are the responsibility of the customer in cases of approved courtesy returns for exchange.
Under no circumstance does Nessentials reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Nessentials support as to how the return/refund/replacement should be handled prior to placing the items back in transit to Nessentials.
Still need help? Contact us!
E-mail: info@nessentials.com
Phone: 941 928 9048
(Tuesday through Saturday, 11 am to 4 pm EST, except holidays)
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How the Information is used
The information is used to enhance the vistor's experience when using the website to display personalized content and possibly advertising.
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Cookies
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Liability Limitations
WE DISCLAIM ANY LIABILITY FOR LOST PROFITS, CONSEQUENTIAL OR INCIDENTAL DAMAGES. THE AMOUNT OF NESSENTIALS LIABILITY IN ALL CIRCUMSTANCES SHALL BE LIMITED TO AND SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT OR ITEMS IN QUESTION. ALSO,NESSENTIALS IS NOT RESPONSIBLE FOR ANY WRITTEN, STATED OR IMPLIED ERRORS OR OMISSIONS OF ITS POLICIES AND PROCEDURES.
Disputes
Any written or implied purchase agreement between Nessentials and a buyer shall be governed by and interpreted under the laws of the State of Florida without regard to conflicts of laws and principles thereof